You can delete your Aizy account and personal data at any time. This page explains how, what gets deleted, and what — in limited cases — we may need to keep.
Delete from within the app
- Open the Aizy app and go to Settings.
- Select Delete account.
- Confirm when prompted. Your account and associated data will be permanently deleted.
Delete by email
If you can't access the app — for example, you're locked out or have changed devices — email [email protected] from the address associated with your account and ask us to delete your account. We'll confirm your identity (usually by confirming you control that email address) and then delete your data. We complete verified deletion requests within the timeframes required by law — generally within 30 days.
What gets deleted
When your account is deleted, we permanently remove your personal data from our active systems, including:
- your account and profile (name, email, sign-in credentials, and preferences);
- your messages to the AI coach and any facts or signals derived from them (such as injuries, allergies, or medical conditions you shared);
- your workout and nutrition plans, session history, and logged workout data (including heart-rate summaries).
What we may retain
In limited cases we may retain a minimal amount of information where the law requires or permits it — for example, records we must keep to comply with legal, tax, or accounting obligations, or to resolve disputes and enforce our agreements. Any such data is kept only for as long as necessary and is isolated from further use. Copies may also persist briefly in routine encrypted backups until those backups expire on their normal cycle.
Questions
If you have any questions about deleting your account or your data, contact us: